About Our Private Care
Our Private Patient facilities are situated within, and benefit from, the safety and expertise of Chelsea and Westminster Hospital.
We provide private care services to patients who have private medical insurance, are sponsored by a third party or are paying for their own treatment (self-funding/self-pay).
We welcome overseas patients who wish to travel to the UK for treatment as well as international patients funded through their country's Embassy or Health Office in the UK.
Our private healthcare income is reinvested to support our NHS services across the Trust.
Self-Funding (Self Pay) Patients
We provide private care services for patients wishing to self-fund their treatment as well as packaged prices for a specific procedure and admission.
If you are paying for your own treatment we will ask you to pay a deposit in advance to cover the expected treatment costs. We will provide you with the necessary financial details relating to your treatment, and will also confirm the deposit amount required.
We welcome any enquiries relating to our self-funding options and our staff will be pleased to guide you through the process and answer your questions.
Private Medical Insurance
The Trust is a recognised and approved healthcare provider with most UK-based medical insurers as well as for policyholders covered by Bupa Global and Axa Global.
If you are planning to use your private medical insurance to cover your treatment, it is essential that you check the terms and conditions of your policy and speak to your insurer before you have a consultation, investigation and any diagnostic imaging or treatment. Your insurer will be able to confirm if your policy will cover your treatment and, if agreed, will issue you with an authorisation number. Please bring this authorisation number with you to your appointment.
Although our charges are pre-agreed with insurers, please ensure you are clear on any benefit limits that apply to your policy (for example for out-patient appointments and tests) and if your policy requires you to pay something towards your overall claim (such as an excess or copayment). Your insurer will answer any questions if you are unsure.
It is very important you bring with you to your appointments:
- Your authorisation number
- Your membership or policy number (ideally, please bring your membership card if you have been issued with one or your membership certificate)
Chelsea and Westminster Hospital NHS Foundation Trust will normally invoice your insurer directly for all hospital charges related to your treatment and care.
Any charges to your account that are not routinely met by your insurer (such as visitors’ meals, telephone calls and take-home medicines) will become your responsibility. Please note that, for this purpose, we ask patients to provide us with the details of a valid credit or debit card as part of the Patient Registration process.
Please seek information from your insurer as to what your policy covers if you have any doubts.
Third Party Sponsored Patients
We have arrangements in place with a number of Embassies, Health Offices and other third parties and can normally invoice them directly for the care and treatment of patients they are sponsoring. Our staff will normally make all necessary arrangements and we must receive a Letter of Guarantee before any admissions or treatments can commence. In addition, we ask that patients bring with them their copy of the Letter of Guarantee to their first appointment.
Making a Payment
As a public sector organisation, Chelsea and Westminster Hospital NHS Foundation Trust is pleased to provide private patients with the facility to make card payments through the United Kingdom government website (www.gov.uk).
The facility is available 24/7 and a confirmation of payment email will be sent to the address you provide.
This facility can be especially helpful if you:
- Have received an invoice from the Trust and now need to pay for private care you or a relative have received
- Have received details from the Trust of a deposit amount for a future booking that now needs to be paid
- Have received from the Trust a reminder of an outstanding amount / overdue balance on your account that requires settlement
- Have received instructions from your medical insurance company that, under the terms of your policy, you need to settle a specific amount of a claim directly with Chelsea and Westminster Hospital NHS Foundation Trust
Please follow this link to find out more and make your payment: https://www.gov.uk/payments/chelsea-and-westminster-hospital-nhs/private-patient-invoices